Xclusive Yachts is the only charter company to own its fleet of over 70 boats, yachts, and two superyachts. Setting industry benchmarks and standards makes it the pioneer in yacht charter in Dubai. With over 20 years of experience, Amit has been one of the most sought-after names in this arena for quite some time. Originally from London, and relocated to Dubai to begin his journey. With an eye for detail and uncompromising dedication to quality, Amit quickly built a reputation as the first and best yacht service provider in the gulf.
Over the years, he has built a dedicated team of 300 professionals across the globe with a collective work experience of 100-plus years. Every year, Xclusive Yachts successfully puts over 1 million people on the water, and they take with them an unforgettable experience for a lifetime. His services are sought after by high-profile clients such as celebrities, royalty, and politicians. From providing first-class service on board vessels to organizing bespoke experiences ashore – Amit strives to ensure that all his customers have extraordinary trips they will never forget.
Building a business is no easy task, but if done right, it can bring immense satisfaction and rewards. Here are three pieces of advice Amit would give to someone starting a business:
- Have a clear vision: When starting a business, it is important to have a clear vision of what you want to achieve. This will help guide your decisions and make it easier to make them.
- Do market research: Research your target market thoroughly before making any major decisions about launching or expanding your product or services. This includes understanding average prices, who is buying them, and why they are purchasing them. This will help you plan accordingly and gauge whether or not there is demand for what you are offering in the marketplace.
- Create relationships: The key to success is to create meaningful relationships with those around us, such as customers, vendors, colleagues, and competitors. Investing time and energy in building connections will increase trust among partners and lead to more opportunities. This will also help foster strong collaborations between teams and stakeholders.
When it comes to hiring employees, Amit always looks for a few key qualities. The most important details are that the candidate must have the right skill set and experience to complete their job duties, a strong work ethic, and the ability to think critically on their feet in order to tackle any challenges or issues that may arise during their work day.
Interpersonal skills are essential when looking for an employee. They should be able to collaborate and communicate effectively, build relationships, and demonstrate enthusiasm and positivity. These qualities can contribute to success in business, as evidenced by my own experiences running Xclusive Yachts.
Having ambition and passion for Xclusive Yachts is essential for successful candidates, as it will motivate them to go further than just their basic qualifications alone.
On managing dissatisfied clients, Amit has had to deal with disappointed clients or customers in their time working in the travel industry. They make sure to stay professional and courteous while addressing the issue, and they listen carefully to their perspective. They then work together to devise an action plan to address the issue. Any solutions, such as refunds or replacements, are offered fairly and according to company policy. It is important for business owners to prepare themselves for handling these types of issues professionally and effectively without compromising their own integrity or reputation.
On the Marketing side, Xclusive Yachts has had great success with word-of-mouth advertising, which has allowed it to build an impressive network of repeat customers and industry contacts. It also utilizes its website and social media channels to spread the word about its offerings, drawing in new customers from around the world. Customer satisfaction is important when engaging in travel advertising, as expectations are often high due to time constraints and specific demands. Despite some unhappy customers, overall customer satisfaction rates have remained high due to their focus on creating unforgettable experiences.