Angrefrist Mobilabonnement: Cancellation Period on Mobile Subscription

It’s not strange for individuals to think of canceling their mobile subscription before the expiration period. However, many are afraid of the possible penalty attached to doing this. Some do not even know how to go about the cancellation process.

Therefore, in this article, we’ll reveal important information about mobile subscription cancellation. We’ll let you know what the cooling off period or angrefrist as the Norwegians call it is to ensure you know how to avoid the penalty fee. With that said, let’s begin…

Important Details About the Mobile Subscription Cancellation Period

In Norway, when you purchase a subscription from a mobile provider, you’re expected to be committed for 12 months. Therefore, signing this agreement is no trivial matter. Anyone who chooses to cancel the subscription is mandated to pay a penalty.

The amount you’ll pay is not fixed, but dependent on the duration that’s left before the commitment period expires. An easy way to avoid paying this fee is to use what is called the right of cancellation. However, there is a time window whereby you must activate this right. This right to cancel your mobile subscription is similar to how you can opt out of a service or return a product in Norway.

The Cancellation Period

You can only activate the right of cancellation 14 days after the written contract you sent has been received by the provider. Before and even after you get the subscription, it’s recommended you find out all you need to know about the deal. Carefully go through the terms and conditions of the agreement. If you notice anything that doesn’t match your expectations, then you can cancel it within this period.

Using the Right of Withdrawal

The cooling-off period of 14 days allows you to withdraw from the agreement. You don’t even have to specify to the provider the reason why you are withdrawing. The right of withdrawal can be used irrespective of the motive behind your discontinuing the subscription.

In the case of the right of cancellation, bear in mind that this right is rendered null and void if you went to a physical shop to purchase the mobile subscription. You can click here to find out the types of mobile subscriptions in Norway.

Goods bought from stores leave you subject to the rules of the store regarding the right of withdrawal. In some shops they can accept the return of the goods, some might even provide you with a voucher or gift card, and others might not provide any of the services we mentioned.

How does one activate the right of cancellation? All you need to do is make your purchase via remote sales which includes internet, telephones, stand, or door sales. When you buy from any of these mediums, you can activate the right of cancellation within the cooling-off period.

We advise that you keep the SIM card as well as its packaging in good condition. Doing this will ensure that you can return it when due without any issue. In addition, we recommend that you don’t throw away the receipt of the items you purchase.  They’ll serve as proof when required.

Ensure that you don’t buy from individuals. Doing this is even worse than buying from a store. While you can’t activate the right of cancellation for both, purchases from individuals are riskier.

How Much Must the Product Be to Enable the Activation of the Right of Withdrawal?

The cost of the product you want to buy must be at least NOK 300. Usually, mobile subscriptions that last for 12 months will exceed this amount. Therefore, you can rest assured that you can take advantage of the right of withdrawal as well as the cancellation. 

Details About the Right of Appeal

This right can only be activated when the information provided by the mobile operator doesn’t match that of their mobile subscription. Therefore, if you notice any discrepancy, you are free to complain. You can visit https://www.forbrukerradet.no/cause-for-complaint/# to learn about the acts that allow you to complain about products. The provider is obligated to either provide you with the product that matches the marketing or refund your money.

How to Cancel Mobile Subscription

Now that you know when to cancel the subscription, the next thing is to know how to go about it. Therefore, this section will guide you through this process. Let’s dive in…

The first step is to contact the operator via phone, email, or contact form. It’s advisable to put the communication into writing. Doing this will provide you with evidence in the future if there is a need for documentation.

Next, attach your mobile subscription and the letter we advised you to write to the cancellation form. Then send them to the provider through the means they told you about when you contacted them. Ensure that you do this within the stipulated cancellation period of 14 days. Once the operator receives these items, they’ll send you a message to confirm receipt and also inform you of what next to do.

If the SIM card needs to be sent back, the operator will let you know during the first contact. Usually, you’re responsible for the postage fee. However, if the operator chooses otherwise or you negotiate, they might foot the bill or both parties split the shipment fee.

Finally, it’s likely you already started using the subscription. In such a case, the provider might decide to get the payment for that period. They will then refund payments beyond that period.

Conclusion

Cancelling a mobile subscription is possible in Norway, and can be done within 14 days after getting the subscription. During this period, you can cancel without providing a motive for your action. However, this right is only applicable if you made the purchase remotely.

When canceling, it’s advisable to put the communication into writing when submitting the cancellation form. If you have started using the product, you’ll make the payment for the period you used it. You’ll then be refunded for payments beyond that period.