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Field Service Your Way – How Zuper is Disrupting the FSM Software Market

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The fast-growing Seattle-based tech startup Zuper was founded in 2016 when a group of enterprising engineers and entrepreneurs joined forces to solve the world’s need to better connect all parties in a fast-growing service economy ecosystem -from corporate offices, to the field service teams andtheir end customers.

The inception of Zuper all started when six weeks after buying a new refrigerator, Anand Subbaraj found himself on the phone with customer service to address strange noises coming from the appliance. Technicians would arrive only to realize they did not have the right parts or know how to fix that particular appliance. In the end, it took a good six calls to customer service and eight weeks for the refrigerator to finally get fixed.

That experience alone motivated Subbaraj, who had spent 14 years at Microsoft helping larger organizations improve their businesses to start thinking deeper about how he could apply that incredible experience to better help global brands offer better customer experiences.

Born out of a poor personal experience with a well-established home service brand, the Zuper team committed their resources to create a more robust and improved field service management software solution for businesses of all types and sizes. Proving immense value, Zuperwas able to quickly securean initial deployment with several IKEA stores and has continued to expand and grow internationally as well.

A look at their numbers:

In the first half of 2022, Zuper boasted significant growth with several big customer wins, new partner integrations and platform innovations. Zuper’s $19M in funding year-to-date has enabled them to make several new strategic hires, accelerate new product development, and to scale out their sales & marketing engines too.

“Since 2020, $420 billion was spent on home improvement and repairs as people spent more time at home, increasing the demand for skilled tradespeople,” Subbaraj told TechCrunch. “This has caused a tailwind for home and commercial services, and multiple players can be here. We are seeing players coming in with different things to offer the right tools.”

Zuper’s powerful field service management solution helps to fill this need, as they better enable their customers to scale their businesses and provide a seamless, on-demand customer experience. Zuper’s core strengthsare its field service management platform’s flexibility and versatility, unmatched commitment to service & support, and customizable software integrations with dozens of other productivity tools that many companies already use.

Contributing to Zuper’s great success to date is their extremely high customer satisfaction ratings. To no surprise, the company was named by G2 as a Winter 2022 High Performer and Momentum Leader, taking the top spot for mid-market FSM providers based on all of their highly positive customer reviews.

Company Growth & Milestones:

  • Grew its global customer base by more than 50%, securing TRIM and Origem
  • Expanded FSM relationship with IKEA
  • Surpassed 13,000 total active platform users
  • Launched new brand identity

Customers Using Zuper’s Platform:

  • Generated over 10,000 invoices with a combined value of more than $20 million
  • ~600,000 jobs completed monthly
  • Handled over 350 million API calls this year

Revenue and Funding:

  • Achieved 10X+ growth in ARR during the past24 months
  • $19 million Series A funding round

New Product Innovations:

  • Automate service dispatching & routing
  • Intelligent and on-demand customer communication
  • Remote assistance
  • Consumer financing options
  • Hybrid & on-demand workforce management
  • Online reputation management

New Product Integrations:

  • HubSpot CRM
  • Field Nation
  • Wisetack
  • Ring Central
  • Microsoft Dynamics

Zuper’s Recent Key Hires:

  • Hired Michael Israel as Head of Evangelism
  • Hired Carmen Williams as Head of Product Marketing
  • Hired Rob Freedman as Head of Growth
  • 75 new employees

Zuper helps businesses to:

30% AVG increase in revenue

15% AVG increase in bookings

50% reduction in time to schedule to jobs

Crew members save about 3 Hours / Day on non-productive tasks

The bottom line…

Currently, the Zuper app marketplace has over 60 industry leading apps for CRM, Service Ticketing, ERP, Accounting, Payments, Communication, Consumer Financing, and more.

Zuper helps power your processes with no-code workflows, intelligent automations, and smart operating procedures. Their out of the box capabilities enable organizations of any type or size to offer a more modern, on-demand, and personalized experiences to their customers.

They offer businesses a 14-day free trial to test out their simple, yet robust field service management software platform or you can request a free demo to see it live before you try it out too.

Tel Aviv-born, an entrepreneur, CEO, manager, and marketing strategist. I have been working for some leading publications like Datafloq, Blogher, Engadget, Medium and other publication.

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