In this growing online environment, the pack and send industry has drastically evolved to a level where they can provide full visibility to customers and merchants.
“We are offering a fresh approach to picking and packing that is revolutionising the ecommerce industry. As every order hits our online software, each single item is allocated a live tracking barcode so that at every step of the journey the customer and merchant can log in and track their order,” Juan Klimczak said.
Juan Klimczak is the head of sales for NP Fulfilment, one of Australia’s leading and most trusted warehousing, pick and pack, fulfilment and shipping businesses.
“We have all heard the horror stories. The $600 videogame console that never showed up, the bridesmaids dresses that came in hot pink instead of forest green, or the trio of bath bombs that only arrived as a duo. The ecommerce industry has come leaps and bounds in popularity, and simultaneously, efficiency since its humble and naive beginnings,” Klimczak added.
“At NP Fulfilment we are proud to be leading the change in the industry, towards more transparent and accurate pick and packing solutions, so that no one receives an order that is incorrect, or does not arrive at all. And, because we provide item-level barcode scanning of each good before packing, we can guarantee a 99.99 percent order accuracy.”
According to Klimczak, with their real-time online tracking capabilities, NP Fulfilment’s logistics platform gives customers and merchants full visibility throughout the fulfilment process. Whether users are located in Melbourne or Sydney, each order will be picked, packed, and ready to ship from our warehouse within minutes of receipt.
“We know where every parcel is to the minute, and with our technology the customer and merchant, too, can track the exact movements. With our cutting edge technology it means it is virtually impossible to lose packages,” Klimczak emphasised.
“Being part of the shipping industry, we have seen first hand how nasty things can get between customers and ecommerce retailers as fingers start getting pointed when packages are seemingly lost.
“As the proliferation of ecommerce continues to provide consumers with ever increasing purchasing options, customer satisfaction has never been more essential. While pricing, availability, presentation, marketing, and sales may get you the initial purchase, a superior customer experience is what gets you repeat business. NP Fulfilment helps keep customers loyal by providing fast and accurate pack and pick services. And by handling and processing all orders through one single touch-point with live tracking, they free your business from the stresses and expenses of in-house logistics.
“We make pick and pack smarter through better technologies and processes. At NP Fulfilment, we recognise that traditional pick and pack processes have been unreliable and inconsistent. When third party logistics companies use dated or simple technologies, capabilities are limited, and errors increase. This results in more instances of wrong orders being shipped, which in turn leads to both unsatisfied customers and expensive reverse logistics, which obviously should be avoided at all costs.”
According to Klimczak, they employ rigorous quality control standards to ensure each item is scanned before packing, which eliminates virtually all of traditional pick and pack errors. It adds up to rapid order fulfilment without the fear of costly mistakes – their client’s orders are shipped accurately within 24 hours, or they don’t pay for it.
“Beyond item-level bar-code scanning, we keep our clients in the loop through advanced reporting for inventory, orders, and shipped items. Their business and your customers have the option to receive an email confirmation for each order, and access to the fulfilment process in real-time,” Klimczak outlined.
“NP Fulfilment is obsessed with giving your business an unparalleled level of service. That’s why we’re the only company in Australia to guarantee the entire pick and pack process. We pride ourselves in getting your order fulfilment right the first time, but even in the unlikely event that an error occurs, our clients are immediately refunded. And because we are committed to delivering a superior pick and pack experience, we will also handle reverse logistics, and correct their order at our expense.”
Established in 2002, NP Fulfilment is one of Australia’s largest providers of order fulfilment services. With clients’ specialisations ranging from ecommerce and online retail, to multi level marketing, to direct marketing or omni-channel retailing, NP Fulfilment professionally manages offerings giving clients fast, accurate and cost-efficient warehousing, inventory management, and pick and pack services.
NP Fulfilment will pick and pack orders, and have them shipped in 24 hours or less, guaranteed. By utilising the latest technology and flexible logistics solutions, we are able to customise our offerings to a variety of retail channels.