Today, we live in a world wherein many people aspire to achieve financial freedom in their lives. Self-made millionaires will tell you that building your own business is one of the best ways to attain coveted financial freedom. Most of these highly successful people are no smarter than you, but they could turn the tide in their favor and become victorious.
Review Wave Founder Matt Prados is among the so-called self-made millionaires who built their wealth by establishing their own businesses. Matt only had six weeks of traditional college, but he faced the odds of carving his niche in the software industry. He serves as proof that having a college degree is not the only route to success. A strong work ethic and determination can also put you on the road to success.
Matt believed that establishing your business is an alternative road to success. “I took a different route to success. I walked out of college and started my entrepreneurship journey,” he shared. He now owned two companies that he built from scratch. One of which is Review Wave, the provider of the number one platform for reputation management and review marketing.
Matt started the first of his two companies 12 years ago. The company provides digital marketing, AdWords, Facebook ads, and conversion optimization to clients. It can be checked by visiting https://gotchalocal.com/. It is primarily designed to help chiropractors in their digital marketing needs. “We grew from zero to a million dollars annually, pretty much immediately,” he said.
“About six years ago, we asked some of our best clients what made them do better with their digital marketing. We found that the common denominator was patient reviews. From that point, we told our clients to get more reviews and started coaching clients on how to boost their reviews,” Matt narrated.
However, the results left Matt perplexing because the data showed that the clients already doing well in reviews got better. Meanwhile, clients who did not have any reviews continue to struggle. “We realized that there was a problem here. It was not just about asking for reviews,” he added.
Becoming Part Of The Software Industry
It led Matt to build the first version of their software to automate the feedback process. Without realizing it, he is already creating his niche in the software and later called his second company, Review Wave.
“The early version of our software replaces the staff and the confrontation part with the patient with email and texting,” Matt explained. He added that when they implemented automation, they discovered that everybody got results. However, the results were once again vastly different. “Clients who were already getting good reviews got way more reviews than others. On the other hand, clients who already have fewer reviews only got a limited number of reviews,” he continued.
It opened Pandora’s box for Matt and made him realize that not all patients are happy at their doctor’s office. He deep-dives into the results, determined to know the real problem. “We read the negative feedback to know what people are saying and why they are unhappy,” he said.
Digging into the negative feedback helped Matt to streamline those practices to create a better patient experience. It was a eureka moment for him because he unearthed the root cause of the problem. It was all about improving the patient experience and not asking for reviews. Now that he knows the actual problem and the right solution, Matt started coaching clients on fixing the problem. He showed the clients how to turn unhappy patients into rating fans by providing their patients with a better health care experience.
Matt noted that they exploded with success when adding various features that provide convenience to the patients. “We added mobile apps for the patients, allowing them to book a schedule online,” he said.
Matt clarified that every part of their software was not another version of something already existing in the market. “We built the best version that our clients could get,” he continued.
As a result, Matt revealed that clients who used to struggle now get more good reviews because their patient experience is off the charts. “For most of our clients, it is their first time in their entire career that they start getting new patients from the Internet because of their positive reputation,” he added. Using Review Wave’s software, Matt’s clients are getting 100 more patients annually.
Matt is a testament that anyone can turn a bright idea into a thriving business. As an entrepreneur, the Review Wave founder has a passion for determining the root cause of the problem and offering the best solution. In his case, Matt successfully utilized automation to improve the patient experience. Like in any other industry, if you improve the customer experience it will work wonders for your business. It will allow you to get more clients and boost your revenue.
Matt built a business that helps millions of people receive better healthcare through better customer experience and service from their healthcare providers. It showed the importance of focusing on addressing the needs of the customers. If you focus on them, they will continue to patronize your business.
Learn how to automate your healthcare business to create a better patient experience with Review Wave founder Matt Prados by visiting https://www.reviewwave.com/.