Time tracking is an essential aspect of support management, as it allows visibility into the team’s work and how service requests are managed. We all want to know who did what, when, and how long it took, so we can get an accurate picture and make data-driven decisions.
Why should we use time tracking?
Using time-tracking software, help desk agents can log how many minutes or hours they spend working on resolving a request, so all their efforts are visible and pain points can be identified.
In turn, in conjunction with the power of analytics, this functionality allows coordinators and administrators to analyze the implementation and consumption of resources in various variables, to detect if it is necessary to relocate them, change the SLA or make some other type of adjustment. An overloaded agent is never a good omen!
Another interesting aspect is that it also includes the analysis of waiting times and provides a critical perspective for performance management or management improvements, such as identifying equipment that is not performing as expected or bottlenecks in a process. Conversely, it easily identifies if a goal is too ambitious based on the patterns of time it usually consumes.
There are many time tracking tools available in the market but which one is the best?
The best might be utopia since every tool has its own advantages and disadvantages but based on our “little research”, we can conclude that WebWork Time Tracker is the best.
Of course, we do not conclude without reason. WebWork Time Tracker is a time tracker with a screenshot feature. What’s great about this tool is its compatibility across multiple platforms; desktop (Windows, Mac, and Linux), and mobile (iOS and Android). You can also use this tool in Chrome without needing to download it first. It’s very practical right?
Discussing a tool would not be complete without discussing its features. Following are some of the features that confirm why WebWork Time Tracker is reliable:
With this feature, you can summarize the activities of your employees. This feature is available in 4 screenshot modes, allowing you to choose the one that best suits you.
- Attendance Monitoring
This feature allows you to closely monitor the time and attendance of your employees.
- Time Tracking
Activities within a certain time span can be monitored entirely.
- Billable Hours
This feature allows you to make timely payments based on clearly recorded bills.
This feature makes it easy for you to detect the work patterns of your employees, giving you the insight to improve your company’s performance.
- Activity Level
This feature accurately detects real activity based on the number of keyboard strokes and mouse clicks.
- App and website monitoring
With this feature, it is very difficult for your employees to open websites and run unproductive applications because everything will be monitored.
This feature can generate bills very accurately. Very minimal errors.
- Task Management
With this feature, managing tasks for employees can be simpler because they are based on priority.
- Geolocation Tracking
This feature can track the position of your employees, minimizing they’re leaving their assignments.
There are still a few other features but the 10 features above are game changers.
Time tracking tools ensure every moment spent by your employees is truly beneficial to the company and when it comes to choosing the right tool, WebWork offers more capabilities than similar tools. There are many functions that this tool serves. In other words, there’s a lot you can do as a team leader.