The treatment of mental health and addiction issues can be complex. Current software applications supporting this work can bring more challenges. Administrators, therapists, human resources, billing, and admissions use multiple applications to manage a patient’s care lifecycle. If they are “connected,” it is through external APIs that are not reliable.
You will commonly find the essential software needed to connect patient data, including CRM, customer relationship management software; EMR, electronic medical record software; and RCM, revenue cycle management, a billing software used to bill an insurance carrier, connected by these external APIs. What you may not think of are the applications also needed to manage payroll, internal messaging, accounting, and marketing efforts. Ten different software applications could be used to run the business in one treatment center.
“Programs and facilities are using these multiple platforms and trying to manage the business with data sets that are not looking at the entire landscape of the business,” said Jason Brumback. “The data is siloed and up for interpretation. Building as much as we can in one ecosystem, built on one source code, is fundamental.”
Jason Brumback is the CEO of Navix Health, a facility and practice management software for mental health and addiction treatment programs.
“Using one piece of software across as many departments as possible and having that data flow seamlessly, without unreliable APIs, is the future in managing a behavioral health facility,” he said.
As a CEO of several different programs, Jason understands this challenge. He was frustrated that combining a system with individual platforms and third parties was the only option from what now have become his competitors.
“At the end of the day, regardless of the marketing message, it’s different pieces of software,” he said. “We believe it’s imperative to move the industry forward and consolidate to make departments more efficient through better communication and reliable, complete data. The future is software that intuitively supports owner and operator decisions and the staff working in the facility. The byproduct of a system of this magnitude will reduce employee burnout and automatically improve patient outcomes.”
As Jason and his team continue to build out this ecosystem, they are incorporating HIPAA-compliant AI (Artificial Intelligence) into the application. NavixAI is the game-changer. Currently, it is reducing documentation for clinicians by 10-50% with BPS summary suggestions and formatting notes into compliant DAP and SOAP formats.
With NavixAI voice command, behavioral health treatment providers will gain insights and extract patient information effortlessly through voice command, including prescriptions, assessments, clinical documentation, and diagnostic codes.
“Instead of going to John Smith’s paperwork and reading through his medical file, I will say, ‘Tell me about John Smith,’” Jason said. “The AI is going to go through the patient’s medical record and give me a summary about John Smith in seconds during his stay at our facility.”
The AI can also recommend treatments and interventions. Please note these are suggestions. The licensed clinician must read through, make changes, and still review and sign off per their licensure standards.
“The efficiency of AI, powered by prompt engineering, can give powerful insights and tools to support clinicians managing 10-20 clients at a time,” Jason said. “The data is there; however, there is so much it can be hard to find the needle in the haystack in a crisis or do basic job functions.”
He continued, “In every piece of software, you click through different buttons and categories. For instance, I click into clinical notes, clinical assessments, and medications; I have to click through all the tabs to reach my destination. With NavixAI, I can tell the system what I want it to do—‘Let’s write a clinical note about John Smith. Let’s prescribe John Smith Valium, two milligrams a day. Tell me John Smith’s trauma history.’ The next generation of software will be an interactive system instead of clicking through it and manually filling out the documentation or reading through 50-page documents. This is where we are heading with Navix Health Software.”
Jason’s vision for Navix Health stemmed from his frustrations as CEO of several mental health programs, where he realized no fully integrated, customizable, and user-friendly software application was available for operating behavioral health facilities. The timing of the evolution of AI and prompt engineering has taken the original vision to the next level. This, along with a passion for behavioral health care and the individuals providing it, is creating a solution that has yet to be quantifiable because it has yet to exist.
Visit www.navixhealth.com to learn more.