Tetrabyte Limited are one of the biggest names in IT throughout the UK… but they say they only got that way thanks to their customers.
The road has not always been easy for the Tetrabyte team, but they assure us that it has been worth it.
Renowned as a UK-based IT service provider of distinction, this Computer Support Company laid its foundation in customer service. They clearly state that even the smallest business that comes to them will receive the same respect and level of service as larger organisations… an ethos often sorely lacking in today’s society.
Today, we will be looking at how this customer-focused business model has led Tetrabyte up the sturdy rungs of the corporate ladder. Join us, as we review all the reasons that customer-centric firms are those that perform best over time.
Customer Focused Business at its Best
Using Tetrabyte as our case study, we can easily see that putting the customer first is the best way to gain a steady and positive reputation over time. Coupled with excellent performance, customer care is one of the number one ways you can keep clients loyal. If you go the extra mile for them every time they reach out to you, then you will reap the benefits of their loyalty.
Established back in 2002, this PLC has always kept their clients at the heart of all they do. Most recently they were praised by many of their clients regarding their handling of Covid-19. They managed to successfully complete the workload even though most of the tight-knit team were working from home.
Putting the Customer at the Centre of Managed IT Systems
What do Tetrabyte Limited do? They provide managed IT and telecommunications services for affordable rates. UK based; this IT firm specialise in creating lasting partnerships with each client. They recognise customers are the driving force behind any business, so they accommodate for that as much as possible.
This method of always listening and responding sets them apart amongst the competition. It has led them to be mentioned by the likes of Reader’s Digest, DELL, and British Telecom. All their staff are locally based in the UK, with absolutely no outsourcing. This way, clients get excellent IT services without the added carbon footprint.
Other ways to incorporate a consumer-focused business model in your own firm, include the following:
- Choose friendly, welcoming and helpful staff to meet, greet, and provide your clients with solutions.
- Have multilingual speakers where required to ensure smooth lines of communication.
- Remotely repair everything possible.
- Take time over clients and always leave them happier than you found them.
- Perform exceptionally well in tasks.
- Hire the best in the business when it comes to technical staff.
- Put the customer first in all corporate decisions.
If you can follow these guidelines, you should soon find you are on the right track to a reliable reputation.
Final Thoughts on Tetrabyte and Customer-Centric Businesses
No matter what trends befall your business, keeping a customer-centric focus will always see you performing well. It is the one trend that will never get old.