For nearly a decade, the team at Cluster Networks has developed and implemented customized and secure IT infrastructure solutions for organizations in almost every industry. In doing so, they have continually pushed the boundaries of what a Managed Services company can be – driving innovation and technological breakthroughs.
Now, they have released their most ambitious project to date: FRIDAY by Cluster Networks is the world’s first AI-driven platform for complete automation and monitoring of an IT workplace environment. Led by Cluster Networks CEO and co-founder TJ Karwal, FRIDAY delivers a solution that empowers users with proactive, real-time IT support and troubleshooting. Whether you have IT experience or not, FRIDAY can be customized to fit your specific needs in the workplace, allowing you to focus on other important areas of the business while FRIDAY works 24/7 to keep your IT infrastructure up and running.
“Often, people onboard new technology but don’t always know how they are going to support it,” Karwal continues. “That is why we like to say, don’t let your technology manage you – let FRIDAY manage your technology.”
For businesses of any size, the cost of downtime in their IT infrastructure can range from a small aggravation to a catastrophic event. In today’s digital world, companies simply cannot afford for their technology to fail in critical moments. At the same time, many organizations operate without an outsized IT support department, which means any problems with their network or devices can sideline the business for hours.
FRIDAY operates as an all-in-one level 1 support team, proactively monitoring and troubleshooting IT issues and turning what used to be a lengthy call with IT support into an efficient solution within minutes.
“Depending on which vertical you are operating in, downtime can affect you in many different ways,” Karwal says. “If we are talking about retail, you might be unable to process credit card transactions and the guest experience could be tarnished because of these technical challenges. In education, you are taking away valuable learning time because the teacher has to fix technology mishaps rather than focus on the students. In healthcare, technology issues can affect patient outreach and patient care.”
FRIDAY solves these challenges by providing an API to automatically complete level-one support tasks. It actively monitors WiFi and network issues, monitors and troubleshoots IoT devices including security cameras and VoIP phones, and responds to critical service events. All the while, the FRIDAY dashboard produces reports and insights that allow the business to better understand the health of their IT infrastructure.
Cluster Networks has gained respect across industries for their groundbreaking work as a Managed Service Provider. With FRIDAY, they have developed a solution that allows businesses to operate with the confidence in knowing that any IT issue will be addressed and remedied quickly – and without the need for constant human monitoring and oversight. FRIDAY augments existing IT help desks by enabling support teams to focus only on the more complicated, higher-level tasks – which in turn empowers organizations to allocate resources to other critical areas of the business.
As organizations around the world seek opportunities to scale using digital tools, the need for robust tech support is greater than ever. FRIDAY by Cluster Networks offers the first-of-its-kind automated support that individuals and businesses have been waiting for.
To learn more about FRIDAY by Cluster Networks, visit https://FRIDAYai.io/.