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Increasing Productivity in the Medical Field: Workflow Automation

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insurance card scan ocr

It is no secret that medical professionals have many tasks they have to complete in a single day. Not only do medical providers take care of patients each day, they also have lots of paperwork to sign off on when it comes to their patients’ medical services. Paperwork that involves insurance verification often contains many errors due to input mistakes, and this can be costly to both providers and their patients.

 

Insurance Errors are Costly

 

The reason why so many problems can occur when inputting insurance information is because insurance cards do not have a standard format. This can lead to the wrong information being entered like patient names, providers, or overall insurance benefits. When information is incorrectly entered, it can potentially lead to insurance fraud cases which can lead to medical offices losing thousands of dollars. Overall, the United States healthcare system wastes up to $850 billion per year on insurance errors. 

 

Not only do insurance input errors lead to lost money for medical offices, it can also severely limit productivity. Office staff  often have to spend extra time calling insurance providers to double-check information, or have to re-file forms when there are errors made. When medical professionals and office staff have to focus their time on solving insurance errors, they are not able to complete the other very important tasks in their day. Luckily, there are new technologies that may be the solution to this lost productivity. 

 

The Role of AI in Healthcare

 

AI-enabled workflow automation of insurance card scan can automate 50-75% of manual tasks in medical practice. Some of these tasks include information capture and validation which would eliminate the risk of errors that are caused by manual entry. With automated insurance capture, medical staff no longer have to manually fill out insurance paperwork, and the process of filing and receiving insurance claims is sped up. This means workers can experience a streamlined workflow process and have more time to tend to their other daily tasks. Patients can also be sure their insurance information is up to date and correct so they are receiving the correct bills for their medical services. 

 

In Conclusion

 

When hospital staff are able to focus more on the treatment of their patients, everyone benefits. Patients are happy, workers are less stressed, and there are less errors that are being made. Automating common medical administrative tasks can help this become a reality in most medical offices. Learn more about how automated processes can benefit productivity in the medical field today.

Brian Wallace is the Founder and President of NowSourcing, an industry leading content marketing agency that makes the world's ideas simple, visual, and influential. Brian has been named a Google Small Business Advisor for 2016-present and joined the SXSW Advisory Board in 2019-present.

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