If the last year has shown us anything, it is that technology is the glue that holds many industries forever. When the world endured a massive digital pivot in March of 2020, many businesses were left grappling. Those that embraced technology, surged ahead, and businesses that rejected the digital shift, were sadly left behind. Fortunately, for Thomas Rollins, a bankruptcy lawyer and founder of Rollins Law Firm, technology has always been a key part of his practice.
Originally from Columbus, Mississippi, Thomas joined the marines in 2002, shortly after 9/11. He was in the reserves through his first year at college and was deployed at just 20. He suffered an injury while serving in Iraq, which led him to take a medical retirement. He returned to Mississippi State University to continue his banking and finance major. He joined the student government and was soon elected as treasurer. Though Rollins had never considered law school before, his new network of peers inspired him and after graduating undergrad, he took the LSAT, passed, and enrolled in law school. In 2010, after graduating and passing the bar, Rollins opened his firm, The Rollins Law Firm, where he focused on bankruptcy, loan modification, and social security.
From day one, Rollins has utilized technology to his advantage, citing it as one of his greatest assets in providing great client care and achieving optimal outcomes. First, he and his team strive to be as paperless as possible. While there will likely always be a need for personal signatures, they do all they can to streamline the paperwork to improve their own efficiency and their client’s experience.
Next, their entire practice is task-based, with specific automation and triggers built into their client management software. For example, through the use of a technology called Pacer, Rollins will be notified when a hearing is scheduled, a task will be created for his team to review the case, and the hearing will be automatically scheduled in his calendar. “The use of custom software and technology has freed us up to spend more time focusing on the client, and less time being caught up in little administrative details,” says Rollins.
Lastly, all of the in-person court hearings have become entirely virtual as a result of the pandemic. For Rollins, this was a welcome change. “Previously to the pandemic, we were only able to practice in Southern Mississippi where we have several officers, now we can practice anywhere in the state of Mississippi, entirely virtually.”
Bankruptcy can be one of the most difficult things a family or individual can endure, so if technology and more efficient practices can contribute to a greater client experience, Rollins is satisfied. If you are struggling with debt or facing possible foreclosure or wage garnishment, visit www.therollinsfirm.com to learn more about Thomas Rollins and the solutions he can provide.
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