Businesses that create good customer relationships do so because they consistently offer a great customer experience.
In landscaping, this means more than just impressing customers with a beautiful end product. Factors like hard work, and honest, ethical, behavior have to be taken into account as well.
TGM is a landscaping company whose 41-year track record clearly demonstrates that quality and excellence are key drivers of customer satisfaction.
Below are four key components the leadership at TGM believes are what it takes to build a successful customer relationship, for the long term.
We love what we do. Even more so is being able to show that in our commitment to the project, and client. It’s not just about collecting a check when you’re done, but about developing relationships. You want to invest whatever it takes to see their dream become a reality.
Commitment doesn’t stop there either. Commitment shows in your unyielding efforts to never become complacent, or lose sight of what you do, and the reasons for it. You must be committed for the long term, through good projects and not so good projects. Being able to see it through in all these conditions is what has created and maintained our 41-year-old business.
It makes no sense being in business if quality isn’t firmly entrenched in your values. From workmanship to products, quality is key for longevity. Anyone who has ever invested in their landscape can tell you it’s a financial and emotional expense. The last thing, anyone wants is to worry about the quality of their investment.
Besides, even well-grounded companies like Amazon are informed by the need to offer quality to all existing and prospective customers.
According to TGM, it comes down to never accepting substandard performance in anything you do. You have to think on your feet and be creative. You also need to have excellent people skills, and an ability to be honest and ethical while doing it.
When you decide to do something, follow through is key. Doing so within your organization will turn out to be a great employee motivator, and example for many things that come your way in life.
As a result, your workplace becomes a performance-based environment, which naturally brings about customer satisfaction.
In industries where reputation is a key determining factor of long-term sustainability, follow through is mandatory. Over the last 41 years, TGM has grown, while also being able to maintain an outstanding legacy of customer satisfaction.
Client satisfaction is paramount at all stages of interaction, from initial meeting to communication during work, and most importantly to completion. You must understand what the client’s needs are, and what they expect from your business at the end of your deal.
Your job is to listen and be an information gatherer, understanding what the clients end goal is, and how you can best help them get there with a smile of satisfaction on their face. Repeat customers come back because they felt a connection to you, and that you envisioned their dream and then made that dream a reality, all while trying to keep it a realm of affordability.
Your level of commitment to the customer should be unmatched, as your quality, service, and
commitment to going above and beyond your client’s expectations every time the both of you meet.